How far in advance do I need to book?
You can book as far in advance as you like. We book all dates on a first come first served basis and some stock items like backdrops, drapes and post boxes are limited stock levels so we recommend you book as soon as possible to avoid disappointment. If your event date is within one month we will require full details including numbers and colours at time of booking.
How do I make a booking?
To book we will need you to have received a written quotation from us and a booking form for you to complete and return. Once we have this back we will book you into our system and send you an invoice for the deposit. Once deposit has been paid your date and order will be secured. Please only send this form back when you are happy with your quote and wish to go ahead with your order. If you would like a quote please use this form here.
How much is the booking deposit?
On general orders we take a 50% deposit at time of booking and the final balance along with refundable security deposit is required one month prior to your date. Deposit will be invoiced out to you and can be paid by bank transfer or cash.
Will your prices increase if I book now?
No! All prices and products are secured at time of booking and we will honour any prices quoted if booked by deposit within the 30 day quote validation period.
How much is the refundable security deposit and when do I get this back?
We take a security deposit against all hire orders. This deposit is returned to you by bank transfer once all items have been collected following your event. Any missing or damaged items will be charged at full replacement cost + VAT and delivery before remaining balance is returned. Please ensure you email us after your event with the full name, contract reference and account details you would like the refund too. You are welcome to be present at time of collection to check and count all products in yourself with our driver; if you are not present all products are checked onsite for damage and then returned to our warehouse where they are counted back into stock. At time of credit you will be issued a Credit note detailing any charges made for missing or damaged items where applicable.
What happens if I need to cancel my order or an item?
Cancellation of an order will result in forfeit of your booking deposit and any monies paid. Unless your booking is cancelled within 7 days of initial payment and then booking deposit will be returned in full to comply with distance selling regulations. Distance selling regulations do not apply if you have visited us for a consultation prior to booking, met us at a wedding fayre or on any personalised/bespoke items in which instance the deposit will be lost in the event of cancellation. We accept fair changes in numbers up to one month prior to your date but cancellation of items in full will mean the 50% non refundable deposit for that item is forfeited. If cancellation is made within 30 days of event then full balance is due for payment. Refunds will not be made for overpayments or balances paid in advance but you are welcome to transfer funds to other products or events on your account in this instance.
What happens if I need to Cancel due to Covid?
If your event can no longer go ahead due to a government imposed lockdown then you will be able to move your full order to a new date that we have available.
Our final numbers are not required until one month prior to your date, so if numbers are restricted you will have the chance to reduce your numbers down. Where balances have already been settled on vast number differences we do have the option to use spent balances on additional, available items at our discretion.
Deposits nor items will be refunded for any restrictions to events including reductions to numbers or travel arrangements (including tiers) if we are able to supply on the day.
Our final numbers are not required until one month prior to your date, so if numbers are restricted you will have the chance to reduce your numbers down. Where balances have already been settled on vast number differences we do have the option to use spent balances on additional, available items at our discretion.
Deposits nor items will be refunded for any restrictions to events including reductions to numbers or travel arrangements (including tiers) if we are able to supply on the day.
Will you set up the items I hire at time of delivery?
Yes! Assuming your venue is ready to be dressed at time of delivery; we will set up all products hired from us at that time for you. If your tables and chairs are not out and ready to be covered we will pop the items to one side of the room ready for you or your venue to decorate once the room is ready. Sadly if your room is not ready at the time of delivery we will not wait around so if you need us to set up please do ensure all parties are aware of what time furniture is to be in place to avoid disappointment.
Will you set up furniture and our own items at venue for us?
No, all furniture needs to be in place prior to our arrival. This includes unstacking any chairs. We will not be able to set up or layout any items that are not hire or purchased from Laceys Event Services Ltd and additional charges may be made where our team are delayed, held up or have no choice but to do so to enable us to complete the hire contract.
Will you remove chair covers and sashes at time of collection for us?
Removal of chair covers and sashes should be made by yourselves or venue prior to collection. If you need us to remove at time of collection we can arrange for an additional 50p per chair. This does not need to be booked with us in advance, if we arrive for collection and the chair covers and sashes are still on we will automatically remove them and deduct the cost from your security deposit.
Do we need to confirm any loading or parking with the venue?
Yes. We will need to have a loading and/or parking space at your venue for the duration of our stay. If your venue has loading only then you will need to confirm the parking arrangements following unloading. We are unable to park our vans in underground car parks in the City due to the height restrictions and if we are required to park in paybays we will invoice this to you after the event. Please acknowledge that if no loading and/or parking facility is available we will only be able to drop hired products to kerbside and you will need to make arrangements for set up.
Do you need to arrange a site visit before our date?
No, we are an event hire company and do not need to view your space prior to delivery. It is your responsibility to ensure ordered products are suitable for your venue even if you would like us to set up at time of delivery. For drapes and ceiling canopies we may need to arrange a site visit for our own records, in which we will arrange accordingly direct with the venue free of charge. If you would like us to arrange a site visit before booking any Drapes or ceiling canopies we can arrange this as a separate service and charges will apply.
Can you collect at midnight or end of our event?
Yes! However this is a very limited service and is chargeable with rates starting at £150.
We highly recommend you check with your venue before ordering what their policy is on collection to avoid disappointment if a team is not available further down the line. If timed collections are not advised at time of booking we cannot guarantee they can be accommodated further down the line.
We highly recommend you check with your venue before ordering what their policy is on collection to avoid disappointment if a team is not available further down the line. If timed collections are not advised at time of booking we cannot guarantee they can be accommodated further down the line.
Do you have public liability insurance?
Yes of course! We have £5,000,000 public liability insurance and are happy to send certificates through for any venue that requires a copy. We also have IPAF, PASMA, PAT Test, health & safety and food hygiene certificates where required.
Do you have a showroom we can visit to see items in person?
No, we closed our showroom and now concentrate on Local wedding Fayres instead. We found this offered us more flexibility to clients enabling them to visit us at a time convenient to them that day instead of a 30 minute booked slot weeks in advance :)
Can you send samples for colour matching?
Yes! We are happy to send samples by post for colour matching if you already have a booking with us. Sadly we do not send samples if you are not booked with us; you would need to book an appointment in person to view our colours in this instance, or can view them on our website here CLICK HERE FOR COLOURS
Is Vat charged on top of your prices?
No. Your quote is all inclusive and there are no hidden extra charges.